POLICIES
BOOKING TERMS
A short version of our booking terms is included at the end of the online booking process, and customers must acknowledge their acceptance of this by checking the box provided.
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A deposit of 50% of the invoice amount must be paid at the time of booking to secure the reservation (non-refundable). The balance is due 6 weeks before arrival. If the booking is made less than 6 weeks before the arrival date, then the full amount is payable at the time of booking. Guests arriving for their booking without having paid their final payment may be refused entry until this is paid.
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All bookings are transferable to another party.
The dates of the booking may be changed (subject to some restrictions and a change fee). Changes in dates will not normally be allowed less than 4 weeks prior to the date of arrival.
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Weekends are sold as a package (Friday-Saturday or Friday-Sunday), while weekdays nights can be booked singly.
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Group BOOKINgs
A group may choose to do block booking of the entire park or a portion of it (eg. the Encampment) for their private event. This block booking must be secured with a deposit of no less than $1,000 (or 25% of the booking price) at the time of booking - we can do a temporary hold on the block booking for one week, provided that there is enough lead time at the discretion of management. The balance of the booking price can be paid in installments (usually 25% every month or two, with the final payment due no less than 4 weeks prior to the arrival date. A damage deposit of $500 is required from all groups (cheque preferred) upon arrival, and returned if there is no significant damage after the final inspection.
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CANCELLATION POLICY
Cancellation requests will be allowed with certain conditions:
- >6 weeks prior to arrival date will lose their 50% deposit,
- 4-6 weeks prior to arrive date will lose their deposit plus 25% of balance
- < 4 weeks prior to arrival will lose all funds paid.
Refunds will not be issued for instances of inclement weather.
All cancellations must be requested and administered by email
All eligible refunds will be refunded via the payment gateway that your original payment was made or by e-transfer.
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Compassionate circumstances will be considered when considering changes or cancellation requests.
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CHECK-IN /OUT
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Check-In starts ar 4:00 PM (staggered check-ins) | Check Out is 11:00 AM
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MEDIA RELEASE WAIVER
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By completing reservations for our accommodations, feasts, or other special events, and arriving on our property, you hereby authorize any images or video footage taken of all party members including youth (under 18 years of age), in whole or in part, individually or in conjunction with other images and video footage, to be displayed on the Good Knights Entertainment Ltd. website, social media accounts, promotional material and other official channels, and to be used for media purposes including promotional presentations and marketing campaigns.
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You also authorize the display and use of any media material or images, including youth, at our events and/or workshops.
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You will not hold Good Knights Entertainment Ltd. responsible for any unauthorized reproductions. I hereby waive the right to royalties.
You are 18 years-of-age or older and the parent or legal guardian of the youths in our reservation party, and you have read this waiver and are familiar with its content.
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Conditions and Additional fees
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ACCOMMODATIONS
Most accommodation units can accommodate 3-4 people. The number of occupants included in the rate is indicated in each unit's description in the booking portion of the website (usually 2). The maximum occupancy for each unit is also included in the description of the unit and is strictly enforced.
Additional fees for extra occupants above that included in the price - usually 2 (and up to the maximum occupancy) is charged per person/night - to cover the cost of breakfast, cot set up, and amenities.
Please enter the names and ages class of all occupants of each occupancy unit - including infants (under 2 years) in the booking system (under "Complete Guest Details") so we have an accurate record of all guests on site. Infants stay free of charge provided that they sleep in one of the beds provided or in a bed that you provide.
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ACTIVITIES
Most of our activities are included with your stay with the exception of a few (see below). The activities are all offered at least once during a weekend (or for a mid-week stay of 2 or more nights). Please note that for mid-week stay stays of only one night there is not enough time to offer all activities; one activity will be offered.
Free activities offered include:
long bow archery
leather craft class
sword and chivalry class (taught by a real knight)
The following on-site activities have additional fees:
Advanced Craft Classes - including the Siege machine kit workshop
Advanced Skills School (eg. Knights School - advanced sword lessons)
Please ask for the most current pricing when booking or during your stay
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Dietary Restrictions
Daily breakfast and Saturday night feasts are included with your accommodation booking. All other food must be brought and prepared by the guests.
We will do our best to accommodate dietary restrictions however may not be able to accommodate all requests.
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We CAN NOT guarantee a nut-free environment.
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Dietary restrictions and requests should be noted on the booking or guest forms at the time of booking, or must be made in writing no less than 2 weeks prior to your arrival via email in order for us to be able to accommodate your needs.
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Site policies
Smoking - We are a NON-SMOKING facility. Smoking of tobacco or cannabis is only permitted in designated areas outside of the gates.
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Pets - Guest pets are not permitted on the grounds with the exception of guide dogs or registered helper dogs - with written permission of management.
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Visitors - Visitors who are not registered as guests (accommodation, feasts, or other events) are not permitted on the grounds unless previously arranged. Visitors may be permitted on site if accompanied by a registered guest for a short visit, but may not participate in activities. An activity day-pass may be purchased on-line or at the gate from a Good Knights' staff member for a set fee. All additional visitors are required to sign in so we have an accurate record of all guests on site in the case of an emergency.
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Camping - No camping or personal tents. There is no camping allowed outside the gates, in the parking lot, or grassy areas, and all guest RVs must not be occupied at night.
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Alcohol - Guests are allowed to bring alcohol onto the site and consume it (responsibly) in or around their unit (i.e. tents, caravans, or burrow). Drunkenness and associated dangerous or rude behavior will not be tolerated. Our feast halls are licensed facilities and therefore outside liquor is prohibited. We operate a cash bar at all feasts - serving beer, wine, and mead.
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Vehicles - Guest vehicles are not permitted inside of the gates of the park. Exceptions may be made by the management for invalids and for group bookings or special events.
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Respect and Courtesy - We expect that all guests will act courteously towards their fellow quests. This is a shared environment and the conduct of each guest affects all other, and therefore is a shared responsibility. Guests who do not abide by this may be asked to leave with no refund or recourse.
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Quiet time is between 11 PM and 7 AM. All guests are expected to respect this and the needs of guests to their own peace and quiet during this period.
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Guest Safety - The safety of guests is of paramount concern to Good Knights Entertainment Ltd. as it affects all other aspects. Circumstances and behaviour that are considered unsafe by the management and staff will not be tolerated and will be dealt with as a highest priority to ensure the safety of all guests. Unsafe use of weapons, fires, violence, verbal assault, or severe drunkenness will immediately be acted upon and could result in the immediate removal of the person or persons involved from the activity or from the site - without recourse or compensation. In some severe cases the police may be called to assist. Management reserves the right to remove or even permanently ban from the venue those responsible.
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Accidents - All accident and injuries must be reported to a staff member as soon as possible. The staff member will assess the situation and take the appropriate action. All incidents will be recorded for future reference.
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Campfires - All fires must be kept to the fire receptacles provided and be kept under control and maintained in a safe and manageable state. Guests are required to extinguish all fires or cover them with the provided screen prior to abandoning the fire. In addition, all guests must respect and obey any fire bans that county or provincial authorities declare from time to time.
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Open Flames - The burning of candles and incense is not allowed in any tent or in close proximity to any tent or awning. Mosquito coils can be burned but only outside of the tent. As noted above, smoking is not allowed in any tent or building or on the site in general - except in areas designated for this purpose by the management.
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Emergencies - Good Knights Entertainment Ltd has established policies for safe and orderly evacuation of guests in the event of an emergency. The protocol is to assess the risk and act to ensure guest comfort and safety in the case of fire, floods, or severe weather, or other emergencies. Staff members will assess the situation and inform guests of the appropriate action - inform, shelter-in-place, lock-down, or evacuate.
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Private Weapons - Guests may bring private weapons, such as knives, swords, or archery equipment onto the site, subject to the inspection and approval of a staff member - and subject to proper care and use. Under no circumstances are firearms to be brought onto or discharged on the site by guests. All guest archery equipment must be securely stored in the locked archery shed (or in the guest vehicle) and must be inspected and approved by staff for use in supervised archery classes. Weapons being used in an unsafe manner (i.e. putting themselves, other guests, or staff at risk) will be confiscated and returned to the owner or responsible adult on departure.
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Drones - the use of drones by guests on the site is prohibited. Special written permission may be granted in writing by the management or owners of Good Knights for limited use - under certain conditions such as the length of time and areas allowed to be operated.
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(Updated May 2nd, 2022)